The KOMP keyword does not work, what is wrong?

Which model do you have?

This article differs based on which model of KOMP you have.
Which model you have is stated on the label found on the package.

EV2

The KOMP keyword can only be used one time. If the KOMP is already onboarded, you need an invitation from an existing user. You will then receive a personal one-time keyword on SMS.

Relevant articles:
How do I invite new users to KOMP?
Where do I find the KOMP keyword?

EV1

The KOMP keyword can only be used one time. If the KOMP is already onboarded, you need an invitation from an existing user. You will then receive a personal one-time keyword on SMS.

If you are on a rental model or have received the KOMP from an organisation/institution, it might be that the keyword in the box has been used before. Contact our customer support team so they can reactive the keyword.

Relevant articles:
How do I invite new users to KOMP?
Where do I find the KOMP keyword?