The KOMP keyword does not work, what is wrong?
The KOMP keyword can only be used one time.
If the KOMP is already onboarded, you need an invitation from an existing user. You will then receive a personal one-time keyword, usually via SMS or Whatsapp. NB! Remember to always use the last keyword you received. If you get two invitations in a row or get a new keyword from our support team, use the newest.
Once the keyword is used it will be disabled, even if you did not complete the setup. The keyword might still be visible on the display if KOMP does not have an internet connection. Complete the setup, or invite another family member to complete the setup.