The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because it has been used before, you typed it incorrectly or your device is not connected to the internet. Double check that you typed it right. A keyword can only be used one time. This is to make sure that only one device is connected to AV1, and that the correct user gets access.

Are you a school or an organisation with several AV1s? Contact our customer support team to get access to our administration tool where you can generate new keywords.


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