I need a new keyword, what should I do?
Keywords can only be used one time. If you need a new keyword you need to contact our support team.
Please specify AV1’s serial number when contacting us. For safety reasons, we only send keywords to the registered AV1 customer or a contact person they have specified. We don’t send keywords via chat.
For privacy reasons we kindly ask you to not mention the AV1 user’s name, health status or other personal information when contacting our support team.