What are the network requirements for Komp?

Updated 2 months ago by Johanna Dovander

Komp needs a connection with the internet to work. If you haven't purchased a 4G internet subscription with us, you will need to add WiFi to Komp.

Komp is compatible with any standard WiFi network and needs a minimum speed of 2mbps.

If you are using a WiFi network in a nursing home, we recommend sending this article to the IT department, so they can make sure Komp can connect to it.

Which wireless standards does Komp support?

802.11 ac/a/b/g/n (2.4GHz + 5GHz, 2x2 MU-MIMO)

Which network security mechanisms does Komp support?

Komp supports open networks, and networks protected by WEP / WPA / WPA2 Personal / Enterprise. Specifically it supports WPA Enterprise 802.1x (PEAP). Networks that require http-proxy or firewalls that block all ports out of the network are not supported.

What if we need to use a guest network?

Public networks are often protected by captive portals. Please contact the responsible IT department, and they can approve Komp for the network. All they have to do is to whitelist Komp MAC address, which we can supply to you.

What do we do if our network is not supported?

Usually the simplest solution is to acquire a mobile broadband router. This means that Komp will connect with WiFi to the router, and then to the internet using the router's 4G.

The following ports on the network have to be accessible for Komp

TCP port 443:

ev-grpc.noisolation.com

ev-gateway.noisolation.com

upgradesrv.noisolation.com

upgradesrv1.noisolation.com

UDP port 443:

kinesisvideo.eu-central-1.amazonaws.com

UDP port 123:

no.pool.ntp.org

time1.google.com

time2.google.com

time3.google.com

time4.google.com

Komp will try to establish the video call using any high port number on UDP, as that will often allow the use of peer-to-peer communication. This gives better performance, and less delay.


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