AV1
About AV1
Technical setup in school
Using AV1 as a student
Privacy and safeguarding
Subscriptions and returns
FAQ and troubleshooting AV1
Can AV1 be charged overnight?
How long does the battery last?
How long does it take to charge AV1?
How often should AV1 be charged?
How can I see the battery level of AV1?
Can AV1 be used while charging?
How do I restart AV1?
The video stream quality is poor, what is wrong?
Can't connect to AV1
How do I edit my secret code?
The AV1 keyword doesn’t work, what should I do?
I need a new keyword, what should I do?
I can’t remember my secret code, what should I do?
AV1 Assistant
Get started with AV1 Assistant
FAQ and troubleshooting AV1 Assistant
How do I download the AV1 Assistant app?
How do I register as an assistant?
How do I add an AV1 to my AV1 Assistant app?
How do I add a WiFi-network from the AV1 Assistant app?
Where can I find AV1’s serial number?
Error message: Couldn’t find an AV1 with that keyword
Error message: We could not find that assistant
Error message: Someone has already used that keyword
KOMP Family
Get started with KOMP
Keyword and invitations
How do I invite new users to KOMP?
Where do I find the KOMP keyword?
I've received an invite to KOMP via SMS
Administrators and user profiles
Widgets
Technical specifications
Subscriptions and returns
FAQ and troubleshooting KOMP
How to add a WiFi network to KOMP?
What are the network requirements on KOMP?
The KOMP keyword does not work, what is wrong?
How to restart KOMP?
How do I add a new KOMP?
Can a WiFi network be added remotely on KOMP?
Error message: “Couldn’t find KOMP”
The conversation does not start after the countdown, what is wrong?
KOMP is continuously loading, what is wrong?
I cannot connect to KOMP via Bluetooth
Error message: “KOMP is not available”
How to connect KOMP to a wired network?
KOMP Pro
Get started
Groups and access levels
Content, Calendar and Clock
Inviting the family
Using the interface
Troubleshooting KOMP Pro
Contact us
All Categories > KOMP Family > FAQ and troubleshooting KOMP > Can a WiFi network be added remotely on KOMP?
Yes, but you have to contact customer support.
We can add networks remotely as long as the KOMP is already online.
You may add a network even if the network isn't available at the moment (select add manually during WiFi setup in the app), as long as you have the correct username (SSID) and password.