I cannot connect to KOMP via Bluetooth

Updated 3 months ago by Jesper Vestergaard

Please try the following steps if you cannot connect to KOMP via Bluetooth:

  1. Make sure Bluetooth and location service is switched on
    The Bluetooth icon will be visible in the signal bar, or check Settings on your phone. Some phones require location service to connect to certain devices like KOMP.
  2. Restart your phone and/or KOMP
    Switch KOMP off, remove the power chord for 10 seconds, switch KOMP on again.
  3. Try a different phone or a tablet
    If possible, invite another family member and attempt to connect with their phone. Sometimes, unfortunately, the phone's Bluetooth might be outdated. When you try to connect with a new device, please make sure you restart KOMP first by removing the power chord for 10 seconds.

If all the above fails we recommend that you contact us, so we can assist you in person.

We have experienced that some customers have issues connecting to KOMP over Bluetooth with some Samsung and low cost Android-models. This is usually because of location service is disabled.

It is possible to try using an USB-to-ethernet adapter and use a wired network, however, we can not guarantee that it will work.


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