FAQ and troubleshooting AV1

13 articles

Can AV1 be charged overnight?

Yes! We use a safe slow charger with AV1. Please note that only the supplied charger should be used. Learn here about the charger specifications.

Updated 5 months ago

How long does the battery last?

Read here how long AV1's battery last.

Updated 5 months ago

How long does it take to charge AV1?

It takes 8-10 hours to fully charge AV1. AV1 must have a certain level of battery to function properly. When the battery has been totally emptied, model AV2 must be charged for about 30 minutes befor…

Updated 5 months ago

How often should AV1 be charged?

AV1 should be charged after every use. We recommend charging AV1 every night. Only the supplied charger should be used. Charger specifications: Model AV2: 5V ⎓ 3A. Charger model number: YS16-0503000x…

Updated 5 months ago

How can I see the battery level of AV1?

You can see the battery level in the app or on the back of AV1. In the app: The battery level is visible in the speech bubble over AV1’s head. On AV1 (model AV2): See the battery indicator on AV1’s b…

Updated 5 months ago

Can AV1 be used while charging?

Absolutely! If AV1 is out of battery, it needs to be charged for about 30 minutes (model AV2)/ 2-3 hours (model AV1b) before it can be used even though it is connected to the charger. If you connect…

Updated 5 months ago

How do I restart AV1?

This article differs based on which model you have . Model AV2. Make sure AV1 is not connected to the charger. Press the button next to the charging input until all the lights turn off. Wait 2-3 minu…

Updated 5 months ago

The video stream quality is poor, what is wrong?

Poor video stream quality is caused by a poor connection at either AV1’s site or the user's site. Please try the following: Check AV1’s connectivity. If AV1 is connected to 4G you can try to connect…

Updated 5 months ago

Can't connect to AV1

This article differs based on which model of AV1 you have. Model AV2 There are several possible reasons that you can’t connect to the AV1. Double check that your tablet or phone is connected to a cel…

Updated 5 months ago

How do I edit my secret code?

Open the app. Press Settings > Change secret code. Type the old code. Create a new code. Repeat your new code.

Updated 5 months ago

The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because it has been used before, you typed it incorrectly or your device is not connected to the internet. Double check that you typed it rig…

Updated 5 months ago

I need a new keyword, what should I do?

You can generate new keywords from the AV1 Assistant app. Keywords can only be used one time. If you need a new keyword you need to contact our support team. Please specify AV1’s serial number when c…

Updated 5 months ago

I can’t remember my secret code, what should I do?

If you can’t remember the secret code you need to remove your AV1 from your device and connect to it again with a new keyword. Please contact customer support before you remove your AV1. Related arti…

Updated 5 months ago