AV1
About AV1
Technical specifications
Technical specifications AV1
What is AV1 and how does it work?
Streaming and using AV1
Getting started with AV1
AV1 WiFi Guide
Keywords and secret code
Add a WiFi network to AV1
AV1 Assistant
Get started with AV1 Assistant
Generate new keyword from the AV1 Assistant app
FAQ and troubleshooting AV1 Assistant
How do I download the AV1 Assistant app?
How do I register as an assistant?
How do I add an AV1 to my AV1 Assistant app?
How do I add a WiFi-network from the AV1 Assistant app?
Where can I find AV1’s serial number?
Error message: Couldn’t find an AV1 with that keyword
Error message: We could not find that assistant
Error message: Someone has already used that keyword
Privacy and safeguarding
AV1's privacy features
Subscriptions and returns
FAQ and troubleshooting AV1
Can AV1 be charged overnight?
How long does the battery last?
How long does it take to charge AV1?
How often should AV1 be charged?
How can I see the battery level of AV1?
Can AV1 be used while charging?
How do I restart AV1?
The video stream quality is poor, what is wrong?
Can't connect to AV1
How do I edit my secret code?
The AV1 keyword doesn’t work, what should I do?
I need a new keyword, what should I do?
I can’t remember my secret code, what should I do?
KOMP Family
Get started with KOMP
How do I set up KOMP?
Social Distancing - adding a WiFi network remotely
Using the KOMP app
Keyword and invitations
How do I invite new users to KOMP?
Where do I find the KOMP keyword?
I've been invited to KOMP
Administrators and user profiles
Administrators and user roles
App features
Sleep Mode
How do I change language on KOMP?
How do I activate the weather widget on KOMP?
How do I change the timezone on KOMP?
What are the network requirements for KOMP?
Where do I find KOMP’s serial number?
Which KOMP model do I have?
KOMP Technical specifications
FAQ and troubleshooting KOMP
How to add a WiFi network to KOMP?
The KOMP keyword does not work, what is wrong?
How to restart KOMP?
How do I add a new KOMP?
Can a WiFi network be added remotely on KOMP?
The conversation does not start after the countdown, what is wrong?
I cannot connect to KOMP via Bluetooth
Error message: “KOMP is not available”
How to connect KOMP to a wired network?
Why is the KOMP keyword showing as "unknown"?
KOMP Onboarding Guide
KOMP Pro
Get started
Introduction to KOMP Pro
Shortcut for KOMP Pro on your home screen
Inviting and removing staff members
Groups and access levels
Introduction to Groups
Create, edit and delete a group
Group managers
Permissions for staff members
Content, Calendar and Clock
Content and video calls
Clock
Calendar and reminders
Inviting the family
Inviting the family (KOMP Pro)
Using the interface
Using the KOMP Pro interface
Troubleshooting KOMP Pro
Activate microphone and camera in the browser
I have not received an invitation e-mail
KOMP Manage
What is KOMP Manage?
Create shortcut for KOMP Manage
Creat, edit and delete a group
Make KOMP unit ready for a new user
Contact us
How can I contact you directly?
All Categories > AV1 > FAQ and troubleshooting AV1
13 articles
Yes! We use a safe slow charger with AV1. Please note that only the supplied charger should be used. Learn here about the charger specifications.
Updated 8 months ago
Read here how long AV1's battery last.
It takes 8-10 hours to fully charge AV1. AV1 must have a certain level of battery to function properly. When the battery has been totally emptied, model AV2 must be charged for about 30 minutes befor…
AV1 should be charged after every use. We recommend charging AV1 every night. Only the supplied charger should be used. Charger specifications: Model AV2: 5V ⎓ 3A. Charger model number: YS16-0503000x…
You can see the battery level in the app or on the back of AV1. In the app: The battery level is visible in the speech bubble over AV1’s head. On AV1 (model AV2): See the battery indicator on AV1’s b…
Absolutely! If AV1 is out of battery, it needs to be charged for about 30 minutes (model AV2)/ 2-3 hours (model AV1b) before it can be used even though it is connected to the charger. If you connect…
This article differs based on which model you have . Model AV2. Make sure AV1 is not connected to the charger. Press the button next to the charging input until all the lights turn off. Wait 2-3 minu…
Poor video stream quality is caused by a poor connection at either AV1’s site or the user's site. Please try the following: Check AV1’s connectivity. If AV1 is connected to 4G you can try to connect…
This article differs based on which model of AV1 you have. Model AV2 There are several possible reasons that you can’t connect to the AV1. Double check that your tablet or phone is connected to a cel…
Open the app. Press Settings > Change secret code. Type the old code. Create a new code. Repeat your new code.
If you get a message that the keyword doesn’t work, it is because it has been used before, you typed it incorrectly or your device is not connected to the internet. Double check that you typed it rig…
You can generate new keywords from the AV1 Assistant app. Keywords can only be used one time. If you need a new keyword you need to contact our support team. Please specify AV1’s serial number when c…
If you can’t remember the secret code you need to remove your AV1 from your device and connect to it again with a new keyword. Please contact customer support before you remove your AV1. Related arti…
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