FAQ and troubleshooting AV1

10 articles

How can I see the battery level of AV1?

You can see the battery level in the app or on the back of AV1. In the app: The battery level is visible in the speech bubble over AV1’s head. On AV1 (model AV2): See the battery indicator on AV1’s b…

Updated 2 months ago by Sven Inden

How do I restart AV1?

This article differs based on which model you have . Model AV2. Make sure AV1 is not connected to the charger. Press the button next to the charging input until all the lights turn off. Wait 2-3 minu…

Updated 9 months ago by Sven Inden

The video stream quality is poor, what is wrong?

Poor video stream quality is caused by a poor connection at either AV1’s site or the user's site. Please try the following: Check AV1’s connectivity. If AV1 is connected to 4G you can try to connect…

Updated 2 months ago by Nina Jensen

Can AV1's volume be controlled?

The volume of AV1 in the classroom can only be controlled by the student in the app, by tapping the speaker button. They can choose between mute, whisper, normal and loud. The AV1 itself does not hav…

Updated 1 month ago by Lizette

Can't connect to AV1

This article differs based on which model of AV1 you have. Model AV2 There are several possible reasons that you can’t connect to the AV1. Double check that your tablet or phone is connected to a cel…

Updated 2 months ago by Sven Inden

How do I edit my secret code?

Open the app. Press Settings > Change secret code. Type the old code. Create a new code. Repeat your new code.

Updated 1 month ago by Sven Inden

The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because it has been used before, you typed it incorrectly or your device is not connected to the internet. Double check that you typed it rig…

Updated 9 months ago by Sven Inden

I need a new keyword, what should I do?

You can generate new keywords from the AV1 Assistant app. Keywords can only be used one time. If you need a new keyword you need to contact our support team. Please specify AV1’s serial number when c…

Updated 2 months ago by Johanna Dovander

I can’t remember my secret code, what should I do?

If you can’t remember the secret code you need to remove your AV1 from your device and connect to it again with a new keyword. Please contact customer support before you remove your AV1. Related arti…

Updated 9 months ago

Where can I find the software version of my AV1 robot and app?

AV1 software. Open the AV1 app. Go to Settings > About your AV1. There you will find the AV1 Software version. Your AV1 will update automatically when it is left to charge overnight. We recommend to…

Updated 1 month ago by Lizette