AV1
About AV1
What is AV1 and how does it work?
Technical setup in school
WiFi
AV1 WiFi Guide
Getting started with AV1
Keywords and secret code
Add a WiFi network to AV1
Using AV1 as a student
Streaming and using AV1
Privacy and safeguarding
AV1's privacy features
Subscriptions and returns
FAQ and troubleshooting AV1
Can AV1 be charged overnight?
How long does the battery last?
How long does it take to charge AV1?
How often should AV1 be charged?
How can I see the battery level of AV1?
Can AV1 be used while charging?
How do I restart AV1?
The video stream quality is poor, what is wrong?
Can't connect to AV1
How do I edit my secret code?
The AV1 keyword doesn’t work, what should I do?
I need a new keyword, what should I do?
I can’t remember my secret code, what should I do?
AV1 Assistant
Get started with AV1 Assistant
Generate new keyword from the AV1 Assistant app
FAQ and troubleshooting AV1 Assistant
How do I download the AV1 Assistant app?
How do I register as an assistant?
How do I add an AV1 to my AV1 Assistant app?
How do I add a WiFi-network from the AV1 Assistant app?
Where can I find AV1’s serial number?
Error message: Couldn’t find an AV1 with that keyword
Error message: We could not find that assistant
Error message: Someone has already used that keyword
KOMP Family
Get started with KOMP
How do I set up KOMP?
Social Distancing - adding a network remotely
Using the KOMP app
Keyword and invitations
How do I invite new users to KOMP?
Where do I find the KOMP keyword?
I've received an invite to KOMP via SMS
Administrators and user profiles
Administrators and user roles
Widgets
How do I activate the weather widget on KOMP?
Technical specifications
Where do I find KOMP’s serial number?
Returns of KOMP
FAQ and troubleshooting KOMP
How to add a WiFi network to KOMP?
What are the network requirements on KOMP?
The KOMP keyword does not work, what is wrong?
How to restart KOMP?
How do I add a new KOMP?
Can a WiFi network be added remotely on KOMP?
Error message: “Couldn’t find KOMP”
The conversation does not start after the countdown, what is wrong?
KOMP is continuously loading, what is wrong?
I cannot connect to KOMP via Bluetooth
Error message: “KOMP is not available”
How to connect KOMP to a wired network?
KOMP Pro
Get started
Introduction to KOMP Pro
Shortcut for KOMP Pro on your home screen
Inviting and removing staff members
Groups and access levels
Introduction to Groups
Create, edit and delete a group
Group managers
Permissions for staff members
Content, Calendar and Clock
Content and video calls
Clock
Calendar and reminders
Inviting the family
Using the interface
Using the KOMP Pro interface
Troubleshooting KOMP Pro
Activate microphone and camera in the browser
I have not received an invitation e-mail
Contact us
How can I contact you directly?
All Categories > AV1 Assistant > FAQ and troubleshooting AV1 Assistant
8 articles
The AV1 Assistant app is available to download in the App Store or Google Play Store. Search for “AV1 Assistant” in the App Store or Google Play Store on your phone. Tap install.
Updated 5 months ago
Download the AV1 Assistant app from App Store or Google Play.. Create a profile by following the in-app instructions. You can add AV1s after your profile has been created. Related articles How do I d…
You have to download the AV1 Assistant app from App Store or Google Play and create a profile before you can add an AV1.. If you are the first to register as an assistant you can use the keyword that…
From the “Home” tab, tap “Settings”. Tap “Add WiFi”. Tap “Add another” and select the correct WiFi-network from the list. If the desired network does not appear, tap “Is your WiFi not listed below?”…
You can find the serial number in the app or on the sticker under AV1. In the app: Press Settings > About AV1.. We can help you faster if you specify the serial number when contacting our customer su…
You will receive this error message if you type an invalid AV1 keyword. Please check that you have the correct keyword and that it is typed correctly.
You will receive this error message if you try to add an assistant who does not have a registered profile or the phone number was typed incorrectly. Please check that the person you want to add has r…
Due to security reasons, only one assistant can add an AV1 by using the keyword. You will receive this error message if the keyword has already been used. To get access, you can ask the registered as…
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