FAQ and troubleshooting AV1 Assistant

8 articles

How do I download the AV1 Assistant app?

The AV1 Assistant app is available to download in the App Store or Google Play Store. Search for “AV1 Assistant” in the App Store or Google Play Store on your phone. Tap install.

Updated 4 months ago by Sven Inden

How do I register as an assistant?

Download the AV1 Assistant app from App Store or Google Play.. Create a profile by following the in-app instructions. You can add AV1s after your profile has been created. Related articles How do I d…

Updated 3 months ago by Sven Inden

How do I add an AV1 to my AV1 Assistant app?

If you are the first to register as an AV1 assistant you can use the keyword provided in the box and/or via email, but only if this keyword hasn't been used in the AV1 app yet. I f the keyword has be…

Updated 11 months ago by Sven Inden

How do I add a WiFi-network from the AV1 Assistant app?

From the “Home” tab, tap “Settings”. Tap “Add WiFi”. Tap “Add another” and select the correct WiFi-network from the list. If the desired network does not appear, tap “Is your WiFi not listed below?”…

Updated 11 months ago by Sven Inden

Where can I find AV1’s serial number?

You can find the serial number in the app or on the sticker under AV1. In the app: Press Settings > About AV1.. We can help you faster if you specify the serial number when contacting our customer su…

Updated 11 months ago by Sven Inden

Error message: Couldn’t find an AV1 with that keyword

You will receive this error message if you type an invalid AV1 keyword. Please check that you have the correct keyword and that it is typed correctly.

Updated 4 months ago by Sven Inden

Error message: We could not find that assistant

You will receive this error message if you try to add an assistant who does not have a registered profile or the phone number was typed incorrectly. Please check that the person you want to add has r…

Updated 11 months ago by Sven Inden

Error message: Someone has already used that keyword

Due to security reasons, only one assistant can add an AV1 by using the keyword. You will receive this error message if the keyword has already been used. To get access, you can ask the registered as…

Updated 11 months ago by Sven Inden