FAQ

10 articles

​Where do I find the Komp keyword?

What are keywords? The keyword connects the Komp with your app and makes sure only your family have access to the Komp you will be using. If you received your Komp from an organisation, you will rece…

Updated 11 months ago by Lizette

​How to add a WiFi network to Komp?

WiFi-networks are added over Bluetooth in the app. Follow the following steps

Updated 3 months ago by Lizette

​Can a WiFi network be added remotely on Komp?

We can add networks remotely as long as the KOMP is already online.

Updated 8 months ago by Lizette

What are the requirements for the Komp app?

The Komp app works on iOS (11.0 and newer) and Android (9.0 and newer). iOS. The Komp app should work on all iPhones and iPads. However, older models might not support the latest iOS updates which ma…

Updated 2 weeks ago by Tommy Nordli

How do I add a new Komp?

If you are already connected to a KOMP you can add a new one by following these steps:

Updated 11 months ago

How to connect Komp to a wired network?

If the wireless network is unstable it is possible to connect Komp to the wired network. All you need is a USB → Ethernet adapter, available from most electronics stores. Please be aware that the Kom…

Updated 3 months ago

Can I use the Komp app on my phone as well as my tablet?

Absolutely! You can use your Komp account on as many devices as you want, there is no limit. After you have created your user profile, download the Komp app on your other devices. Press Log in and fi…

Updated 3 months ago by Lizette

What are the USB ports on Komp for?

The USB ports on the backside of the Komp can be used for extra equipment like headphones, additional speakers or wired network connection. Here are some examples on what you can use the USB ports fo…

Updated 1 month ago by Johanna Dovander

How can I reset my Komp?

In order to reset your Komp you need to be an administrator and your Komp app needs to be on minimum software version 2.9.0.. Go to Settings in the top right corner. Tap About Komp. Tap Factory Reset…

Updated 1 month ago by Johanna Dovander

Have you received a pop-up asking you to start a 4G subscription?

If you have received a pop-up asking you to start a 4G subscription, you have been using Komp's 4G for a while, free of charge. When you purchased Komp, you had two options: Include a 4G subscription…

Updated 3 months ago by Lizette