FAQ

8 articles

​Where do I find the Komp keyword?

What are keywords? The keyword connects the Komp with your app and makes sure only your family have access to the Komp you will be using. If you received your Komp from an organisation, you will rece…

Updated 1 month ago by Lizette

​How to add a WiFi network to Komp?

WiFi-networks are added over Bluetooth in the app. Follow the following steps

Updated 3 weeks ago by Lizette

​Can a WiFi network be added remotely on Komp?

We can add networks remotely as long as the KOMP is already online.

Updated 3 weeks ago by Lizette

What are the requirements for the Komp app?

The Komp app works on iOS (11.0 and newer) and Android (7.0 and newer). iOS. The Komp app should work on all iPhones and iPads. However, older models might not support the latest iOS updates which ma…

Updated 4 weeks ago by Tommy Nordli

How do I add a new Komp?

If you are already connected to a KOMP you can add a new one by following these steps:

Updated 2 months ago

How to connect Komp to a wired network?

If the wireless network is unstable it is possible to connect Komp to the wired network. All you need is a USB → Ethernet adapter, available from most electronics stores. Please be aware that the Kom…

Updated 3 weeks ago

Can I use the Komp app on my phone as well as my tablet?

Absolutely! You can use your Komp account on as many devices as you want, there is no limit. After you have created your user profile, download the Komp app on your other devices. Press Log in and fi…

Updated 3 weeks ago by Lizette

How can I reset my Komp?

Komp can only be reset by our support team. Please make sure the Komp is online. If you have moved Komp from its previous location, you might need to add WiFi again. When contacting No Isolation, ple…

Updated 3 weeks ago by Lizette