Troubleshooting Komp

8 articles

Restarting Komp

Pull the power cable. Wait 10 seconds. Insert the power cable again.

Updated 4 weeks ago

Error message: “Komp is not available”

This indicates that it is not possible to connect to KOMP. This happens when the power cable is out, or KOMP is not connected to Wifi.

Updated 3 weeks ago by Lizette

The Komp keyword does not work

The KOMP keyword can only be used one time.

Updated 4 weeks ago by Lizette

The Komp keyword is showing as "unknown"

The keyword will be visible on the screen as soon as the Komp made contact with our servers. If the screen is showing the keyword as <unknown> , please try the steps below: Wait for about 10 minutes,…

Updated 4 weeks ago by Lizette

The conversation does not start after the countdown

This happens because the network quality at the Komp user’s site or at the place you are might be too poor to start the conversation. Please restart the app on your phone. If it is still not connecti…

Updated 4 weeks ago by Lizette

I cannot connect to Komp via Bluetooth

Please try the following steps if you cannot connect to KOMP via Bluetooth:

Updated 4 weeks ago by Lizette

The countdown does not start

If the Komp is stuck on "connecting" and the countdown does not start, please ask someone to restart the Komp. Komp can be restarted pulling the power cable for about 10 seconds.

Updated 4 weeks ago by Lizette

Error message: "Komp hung up"

This might happen if the network quality at the Komp user’s site or at the place you are is too poor to start the conversation. Please restart the app on your phone. If it is still not connecting, tr…

Updated 4 weeks ago by Lizette