FAQ and troubleshooting KOMP

12 articles

​How to add a WiFi network to KOMP?

WiFi-networks are added over Bluetooth in the app. Follow the following steps

Updated 28 minutes ago by Lizette

​Can a WiFi network be added remotely on KOMP?

We can add networks remotely as long as the KOMP is already online.

Updated 10 minutes ago by Lizette

​I cannot connect to KOMP via Bluetooth

Please try the following steps if you cannot connect to KOMP via Bluetooth:

Updated 2 minutes ago by Jesper Vestergaard

What are the network requirements on KOMP?

Which wireless standards and security mechanisms does KOMP support?

Updated 27 minutes ago by Jesper Vestergaard

The KOMP keyword does not work, what is wrong?

The KOMP keyword can only be used one time.

Updated 24 minutes ago

How to restart KOMP?

Pull the power cable. Wait 10 seconds. Insert the power cable again.

Updated 13 minutes ago

How do I add a new KOMP?

If you are already connected to a KOMP you can add a new one by following these steps:

Updated 12 minutes ago

Error message: “Couldn’t find KOMP”

This error message appears during onboarding if the keyword is misspelled or used before.

Updated 9 minutes ago

The conversation does not start after the countdown, what is wrong?

This happens because the network quality at the KOMP user’s site or at the place you are is too poor to start the conversation.

Updated 2 months ago

KOMP is continuously loading, what is wrong?

After a restart, or when the software is being updated, KOMP needs some time to load the content.

Updated 5 minutes ago

Error message: “KOMP is not available”

This indicates that it is not possible to connect to KOMP. This happens when the power cable is out, or KOMP is not connected to Wifi.

Updated 1 minute ago

How to connect KOMP to a wired network?

If the wireless network is unstable it is possible to connect KOMP to the wired network. All you need is a USB → Ethernet adapter, available from most electronics stores.

Updated 3 months ago