FAQ and troubleshooting KOMP

10 articles

​How to add a WiFi network to KOMP?

WiFi-networks are added over Bluetooth in the app. Follow the following steps

Updated 1 month ago by Lizette

​Can a WiFi network be added remotely on KOMP?

We can add networks remotely as long as the KOMP is already online.

Updated 11 months ago by Lizette

​I cannot connect to KOMP via Bluetooth

Please try the following steps if you cannot connect to KOMP via Bluetooth:

Updated 10 months ago by Jesper Vestergaard

The KOMP keyword does not work, what is wrong?

The KOMP keyword can only be used one time.

Updated 1 month ago by Lizette

How to restart KOMP?

Pull the power cable. Wait 10 seconds. Insert the power cable again.

Updated 11 months ago

How do I add a new KOMP?

If you are already connected to a KOMP you can add a new one by following these steps:

Updated 6 months ago

The conversation does not start after the countdown, what is wrong?

This happens because the network quality at the KOMP user’s site or at the place you are might be too poor to start the conversation. Please ask someone to restart the KOMP by unplugging the power ca…

Updated 2 months ago by Lizette

Error message: “KOMP is not available”

This indicates that it is not possible to connect to KOMP. This happens when the power cable is out, or KOMP is not connected to Wifi.

Updated 2 months ago

How to connect KOMP to a wired network?

If the wireless network is unstable it is possible to connect KOMP to the wired network. All you need is a USB → Ethernet adapter, available from most electronics stores. Please be aware that the KOM…

Updated 2 months ago

Why is the KOMP keyword showing as "unknown"?

The keyword will be visible on the screen as soon as the KOMP made contact with our servers. If the screen is showing the keyword as <unknown> , please try the steps below: Wait for about 10 minutes,…

Updated 1 month ago by Lizette