Subscriptions and returns
Subscriptions, software upgrades, service and returns
AV1
About AV1
Getting started with AV1
AV1 Assistant
Get started with AV1 Assistant
FAQ and troubleshooting AV1 Assistant
How do I download the AV1 Assistant app?
How do I register as an assistant?
How do I add an AV1 to my AV1 Assistant app?
How do I add a WiFi-network from the AV1 Assistant app?
Where can I find AV1’s serial number?
Error message: Couldn’t find an AV1 with that keyword
Error message: We could not find that assistant
Error message: Someone has already used that keyword
AV1 Admin
Privacy and safeguarding
Subscriptions and returns
FAQ and troubleshooting AV1
How can I see the battery level of AV1?
How do I restart AV1?
The video stream quality is poor, what is wrong?
Can AV1's volume be controlled?
Can't connect to AV1
How do I edit my secret code?
The AV1 keyword doesn’t work, what should I do?
I need a new keyword, what should I do?
I can’t remember my secret code, what should I do?
Where can I find the software version of my AV1 robot and app?
Komp Family
Get started with Komp
How do I set up Komp?
Using the Komp app
Inviting new users to Komp
I've been invited to Komp
Komp Onboarding Guide
App features
Administrators and user roles
Sleep Mode
Display options
How do I change the language on Komp?
How do I activate the weather widget on Komp?
Adding and editing a photo
How do I change the timezone on Komp?
Technical specifications
What are the network requirements for Komp?
Where do I find Komp’s serial number?
Which Komp model do I have?
Can I use a different SIM card for my Komp?
Komp Technical specifications
Subscriptions and returns
Troubleshooting Komp
Restarting Komp
Error message: “Komp is not available”
The Komp keyword does not work
The Komp keyword is showing as "unknown"
The conversation does not start after the countdown
I cannot connect to Komp via Bluetooth
The countdown does not start
Error message: "Komp hung up"
How to restart an app on your device
FAQ
What are the requirements for the Komp app?
Where do I find the Komp keyword?
How to add a WiFi network to Komp?
Can a WiFi network be added remotely on Komp?
How do I add a new Komp?
How to connect Komp to a wired network?
Can I use the Komp app on my phone as well as my tablet?
What are the USB ports on Komp for?
How can I reset my Komp?
Have you received a pop-up asking you to start a 4G subscription?
Komp Pro
Get started
Introduction to Komp Pro
Shortcut for Komp Pro on your home screen
Inviting and removing staff members
Make Komp unit ready for a new user
Groups and access levels
Content, Calendar and Clock
Inviting the family
Using the interface
Troubleshooting KOMP Pro
Komp Manage
What is Komp Manage?
Create shortcut for Komp Manage
Inviting and removing staff members
Inviting the family
Introduction to Groups
Group managers
Create, edit and delete a group
Internet and Komp
Make Komp unit ready for a new user
Contact us